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Early-Alert Systems Seen as Mixed Bag

By Lindsay McKenzie
09/11/2018 on Inside Higher Ed

“…The Florida college modified its IT help desk system last year to keep track of alerts. The platform, called TeamDynamix, allows faculty members to create a work order that tells staff in advising or the financial aid office that a student needs help….” Read full article here.

By | 2018-09-13T19:45:36+00:00 September 13th, 2018|Client Articles, TeamDynamix|

Integrating IT Support and Project Management

By Mehran Basiratmand
08/29/2018 on Edvocate

…But TDX is designed to handle IT support and project management, so we can use the same platform to deliver both types of services…Read full article here.

By | 2018-09-04T19:56:52+00:00 September 4th, 2018|Client Articles, TeamDynamix|

Three key lessons K-12 can learn from higher ed IT leaders

By Andrew Graf
08/20/2018 on Edscoop

…But as K-12 is increasingly focused on “future ready” initiatives and preparation for higher ed learning, there are IT lessons to be learned from higher education…Read full article here.

By | 2018-08-23T22:03:12+00:00 August 23rd, 2018|Client Articles, TeamDynamix|

Campus IT can be a path to one-stop service centers

By Ray Lefebvre
07/02/2018 on EdScoop

…Fundamental to our creation of a centralized IT service center is the TDX platform from TeamDynamix, which combines IT and enterprise service management with project portfolio management….Read full article here.

 

By | 2018-07-06T18:03:37+00:00 July 6th, 2018|Client Articles, TeamDynamix|

Stopping The Ping Pong Effect: Improving Service across Campus for Students, Faculty and Staff

By Rhonda Spells-Fentry
05/2018 on Education Technology Insights

…To do this, PGCC has invested in TeamDynamix, a service management platform with integrated project portfolio management. The technology encompasses a broad range of needs from ticketing to problem and incident management, change management, asset tracking and project portfolio management all on one platform…Read full article here.

 

 

By | 2018-05-10T19:21:11+00:00 May 10th, 2018|Client Articles, TeamDynamix|

Four Keys to Better IT Project Management

By Matthew Lynch
04/05/2018 on The Edvocate

…During a recent webinar hosted by TeamDynamix, two campus IT executives described how the university has built a successful project management culture that has led to improved IT outcomes…Read full article here.

By | 2018-04-05T22:26:57+00:00 April 5th, 2018|Client Articles, TeamDynamix|

‘Faculty Told Me They Hated It.’ When an Academic-Alert System Backfires—Twice.

By Sydney Johnson
03/01/2018 on edSurge

…Starting in Fall 2017, the college began issuing early alerts through TeamDynamix, a ticketing software the college already uses in areas on campus such as the IT help desk….Read full article here.

By | 2018-03-01T22:46:00+00:00 March 1st, 2018|Client Articles, TeamDynamix|

Why schools need a knowledge base

By Andrew Graf
01/31/2018 on eSchoolNews

…Giving students, parents, teachers, and administrators access to a district-run knowledge base drastically reduces requests to the help desk…Read full article here.

By | 2018-02-01T21:57:23+00:00 February 1st, 2018|Client Articles, TeamDynamix|

EduTech Guys Conference Coverage: Andrew Graf – FETC 2018

01/25/2018 on EduTech Guys

Click here for full interview with TeamDynamix FETC interview with EduTech Guys.

 

By | 2018-01-29T23:10:26+00:00 January 29th, 2018|Client Articles, TeamDynamix|

What Transformational IT Leadership Means for Students

By Param Bedi
11/2017 on Education Technology Insight

…Our Library and Information Technology division also employs about 150 students to work alongside our staff on the information desk desk, Technology Desk, and many other areas in our division, which we run using the TeamDynamix ITSM platform…Read full article here.

By | 2017-12-14T23:25:47+00:00 December 1st, 2017|Client Articles, TeamDynamix|

How to step up IT maturity for success at a large school district

By Derek Newton
11/22/2017 on eSchoolNews

…Ly and her colleagues’ solution was to shift the entire BIS and IT Service Management operation to TeamDynamix, which combines service and project management on a single platform. This approach allows different departments to look at and optimize resources across tickets and projects, improves communications, and allows a shift in focus to strategic goals rather than routine operations…Read full article here.

By | 2017-12-04T23:47:51+00:00 November 28th, 2017|Client Articles, TeamDynamix|

Communicating IT’s Value: There’s a Better Way

By Matthew Lynch
03/28/17 on The Edvocate

… I compare the feedback I get from our IT staff with information about successfully completed projects that I can view within our highly detailed Project Portfolio Management platform from TeamDynamix, and I identify 12-15 possible storylines….Read full article here.

By | 2017-03-30T17:28:24+00:00 March 30th, 2017|Client Articles, TeamDynamix|